GoTab Inc.

2020 Web Design Project
Project Overview
GoTab is a start up Financial Tech company traversing the landscape of mobile ordering within hospitality and sport venue spaces. GoTab aims to modernize the guest experience by re-envisioning the way we order by skipping the line and allowing you to order straight from your mobile device. Pretty cool right?
    
As a freelance Marketing & Design specialist, my job was to redesign the companies brand standards and usage guidelines for potential investors and collaborators, as well as reinvent an important digital asset. The website.

I worked tirelessly within a 3 week window to create an immersive consumer facing site that integrated the brand standards and company mission seamlessly on every page. I consistently engaged and relayed ideas with the CEO and the Head of Sales on how we want the website to look, what information we wanted it to convey, and how we wanted it to qualify potential leads.

Please Note: Due to contractual agreements, I am only able to showcase certain pages and ideas for the website. For these reasons Latin copy is used to satisfy agreement and give nothing away about the product.
Design Process: Wireframing
As a FinTech company, GoTab wanted to maintain a simple but effective approach when it came to the website. The landing page had to do 3 specific things: Validate the company, define the company, and catch the user's attention. Since most of GoTab users will be accessing the site on their mobile device, I decided to design within the limitations of a phone screen, then adapt and resize to a desktop size render.

When designing UX, my first step is to wireframe a user journey. Before I open up programs like Adobe XD or Sketch, I must first understand what I want the user to see and how I want them to interact with the site. I typically do this on pen and paper as it gives me the freedom to brainstorm without boundaries and sketch how journeys play out based on design. It's a form of storyboarding, similar to drawing a comic that always get's the creative juices flowing.

During this wire framing stage I must:
+Establish basic layouts of pages.
+Make sure important information/pages are easily accessible (no more than 2 clicks away).
+Correctly size elements on the page to make sure everything is spaced proportionally for navigation.
+Detail a comprehensible user journey.
Design Process: Prototyping
the meat and potatoes.
After conducting basic user research, the 3rd iteration of the wireframe was approved. Now comes the tough part: Prototyping. Here is where we see what ideas from the wireframe can be successfully adapted to the prototype. The prototype serves as a semi-functional design of the user journey and allows you and other users to interact with the site/app.

Here my main focus is to:
+Incorporate elements from the wireframe
+Start color blocking and designing pages within the brand standard restrictions
+Write copy and use apply brand fonts to headers. sub-headers, paragraphs.
+Resize elements to fit comfortably on a phone
+Incorporate some user interaction elements (such as:page transitions, scrolling animations, etc.)
+conduct A/B testing by using different variations of the prototype to see which elements and layouts are the most effective and coherent.

This process took up the bulk of the project due to creating multiple iterations based on feedback from user testing and observation. This process is where good, clean UX is developed because of the constant refinement of elements and spacing. In this case, user feedback proved to be useful because it provided perspective that designers (like myself) frequently overlook. After a week and a half of refining the site, I finally created a workable prototype that was approved. It incorporated all of the necessary design elements and agreed with brand guidelines as required. It also communicated a meaningful story about our brand whilst validating consumer doubts.

I decided to go with a block-design layout, meaning the landing page consisted of various sections, each being able to branch off onto their own pages. I also made it a point to have identifiable company logos within site on the landing page which serve as a front facing validation technique to ease consumer trust. Since the goal of this site was to be consumer facing first, I incorporated a colorful gradient that met brand standards which served as an attention catcher. It was also a goal to use photos in a minimal and creative way, so I created wavy mask shapes that contained images under an overlay gradient (the same gradient consistent on the landing page) (see below.)

The last challenge for this project was to create an interactive and immersive qualifier journey for potential leads that wanted to integrate GoTab into their venue. Instead of having a simple, run of the mill informational form as a qualifier, I wanted to design an engaging and interactive journey tailored specifically for inbound leads.

Here my main focus is to have leads:
+Identify their location
+Identify their environment
+Identify their service model

This quick journey is a way to easily help leads identify who they are, which in turn helps GoTab dissect what the potential client would need. This journey was my favorite part of the site and by far the most interactive. The landing page simply tells the user to "Tell Us About Yourself" and once the user hits the "Let's Get Started" trigger, they are greeted with a flood of pictures that define different location types. This journey is beneficial for both parties and is a cool way to fill out a survey that appeases the eye. See for yourself.
Design Process: Inbound Lead Qualifier
the cherry on top.